Any claim should be forwarded to I’CHIODO by email to the e-mail address: firstname.lastname@example.org, within 5 working days of delivery of the products.
I’ CHIODO agrees to accept complaints about the wrong size. In this case, the Customer must send a communication to I’CHIODO by email to the e-mail address: email@example.com, and the claimed product must be returned no later than 10 working days with a traceable shipment and Customer’s expenses, to the address:
Via dell’Anguillara 39r
50122 Florence (FI) Italy
RIGHT OF WITHDRAWAL
According to art. 52 of D.Lgs n. 206 of 2005 the Client has a term of 14 (fourteen) days to withdraw from the contract.
The withdrawal period shall expire after 14 (fourteen) days from the day on which the Client acquires physical possession of the Products.
The withdrawal right has to be exerted by the Client, on penalty of lapse, by sending a communication to I’CHIODO within 14 days from the date of reception of the Products,by email to the e-mail address: firstname.lastname@example.org.
If the withdrawal is carried out in deference to the above-mentioned conditions, the amount paid for the Product is credited to the Client, within 14 days after the date on which I’CHIODO gets acquainted with the exertion of the withdrawal right by the Client. It is expressly understood that I’CHIODO withholds the reimbursement until he has received the Products back, in accordance with Article 56, paragraph 3 of D.lgs. n. 206/2005. I’CHIODO shall carry out the reimbursement of the sums paid by the Client using the same means of payment as the Client used for the initial transaction.
The costs of return of the Products shall be borne by the Client. The Products must be send to the address:
Via dell’Anguillara 39/r
50122 Florence (FI) Italy
If the returned products are damaged, not complete of all their components and accessories (including the labels and tie-on tags, unchanged and attached to the Products), the Client shall be liable for any diminished value of the Products, and shall be entitled to a refund equal to the residual value of the Product.
The right of withdrawal may be exercised only for products on the Site in the VINTAGE section.
All items available on the Site in the sections:
HAND PAINTED DENIM, STUDDED LEVI’S JEANS and T SHIRT VINTAGE POCKET are subject to customization (“Custom Products”).
According to art. 59 of the Consumption Code, the right of withdrawal for Custom Products is excluded. Such products are only subject to resale with a change of size if the error is not attributable to the I’CHIODO.